Privacy Policy

Last Updated: 02/05/2025

At SatisCation, LLC ("SatisCation," "we," "us," or "our"), we respect your privacy and are committed to protecting it. This Privacy Policy explains what information we collect through SatisCation.com (the "Site" or "Service"), how we use and share that information, and the rights and choices you have regarding your information. By using the Service, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with our policies, please do not use the Service.

Information We Collect

We collect several types of information from and about users of our Service, including personal information and usage data. The information we collect falls into a few categories:

1. Information You Provide to Us

   When you interact with our Service, you may provide information, including:

   • Account Information: If you create an account, we may collect your name, email address, username, and password. (Creating an account is optional; you can use the core features without registering, but an account allows you to save your data and view your history across sessions.)
   • Demographic Data: We collect information about you through the life satisfaction questionnaire or surveys, such as your age range, gender, household income range, whether you rent or own your home, and political affiliation. Providing this information is part of how the Service calculates your life satisfaction score. You may choose not to answer any question that you are uncomfortable with; however, incomplete inputs may affect the accuracy of the results.
   • Preferences and Priorities: The core of our Service involves you rating or selecting your preferences and priorities on various life satisfaction factors (for example, your desired climate, the importance of safety, quality of education, economic opportunities, community, etc.). These preference inputs are collected when you use our tools.
   • Survey Responses: If you participate in our HOA resident feedback survey or any other surveys on the Site, we will collect your responses to the survey questions. These may include your opinions or satisfaction levels regarding your neighborhood, city services, or other community factors.
   • Communication Data: If you contact us directly (for example, via email to [email protected] or through a contact form), we will receive the contents of your message and any other information you choose to provide (such as your name and any contact information you include in or with the message).

   We will clearly indicate when we are asking for personal information, and you can always choose whether or not to provide it. However, some features (like account creation or receiving a personalized score) may not be available if you choose not to provide certain information.

2. Information We Collect Automatically

   When you use the Service (whether or not you have an account), we automatically collect certain information about your device and how you interact with the Site. This information helps us understand usage and improve our Service. It includes:

   • Usage Data: We collect information about your activity on the Site, such as the pages or screens you view, the date and time of your visits, the features you use (e.g., which factors you adjust or which cities you explore), and the referring URL or page that led you to our Site.
   • Device and Technical Data: We receive information about the device and browser you use to access the Service. This may include your IP address, browser type, device type (e.g., desktop, mobile), operating system, hardware model, unique device identifiers or browser fingerprint characteristics, and other technical information. This information might be collected through server logs, third-party analytics, and similar technologies.
   • Cookies & Similar Technologies: We use cookies and similar tracking technologies (such as local storage and device fingerprinting techniques) to collect information automatically. Cookies are small text files placed on your device to help websites function and gather information. For example, we might use cookies to remember your preferences or inputs so that you don’t have to re-enter information when you revisit the Site, or to recognize that you have logged in. We describe our use of cookies and how you can control them in more detail in the Cookies and Tracking section below.

   This automatically collected data generally does not directly identify you by name, but it may be considered personal information under certain privacy laws (for example, IP addresses or unique device IDs might be considered personal data in some jurisdictions). We treat it as personal information if it can be reasonably linked to you.

3. Information from Third Parties

   Currently, we do not collect personal information about you from third-party sources such as social networks or data brokers. If in the future we enable login via a third-party account (like Google or Facebook OAuth) or gather data from public sources (for example, city data related to satisfaction factors), we will update this Privacy Policy accordingly and ensure any such collection respects your privacy rights.

   We may, however, use or reference aggregated public data to improve our life satisfaction scoring (for instance, using public crime rates or school quality metrics by city). Any such data is about locations or populations, not individuals, and is not linked to your personal information.

How We Use Your Information

SatisCation uses the collected information for various purposes consistent with providing and improving our Service and your experience. Specifically, we use your information in the following ways:

• To Provide the Service: We use the information you provide (demographics and preferences) to calculate your personalized life satisfaction score and to display relevant analysis or location rankings tailored to your priorities.
• To Maintain Your Account: If you create an account, we use your information to maintain and personalize your experience. This includes saving your inputs and results so you can revisit them, showing you a history of your past interactions or scores, and allowing you to pick up where you left off on subsequent visits.
• To Improve and Analyze the Service: Automatically collected data (and aggregated user inputs) are used to understand usage patterns and improve our platform. We might analyze which factors users care about most or which pages are visited frequently. This helps us optimize the user interface, fix technical issues, and guide future content or feature development. We may use analytics tools (like Umami Analytics) to assist with this, as detailed in the Cookies and Tracking section.
• To Communicate with You: We may use your contact information to send you service-related communications. These include confirmations, technical notifications, updates about changes to our terms or policies, or customer support responses. If you subscribe to a newsletter or explicitly request marketing updates, we might send you news about SatisCation’s features or promotions. You will have the option to opt out of marketing emails if we start sending them.
• To Process Payments (for Premium Features): If and when we implement premium subscription features, we will use necessary personal information (like your name and email) to manage your subscription and account status. We will work with third-party payment processors (like Stripe) to handle your payment information.
• To Support City Planning and Community Insights: If you participate in an HOA or community survey on our Site, we will use your input to generate reports or insights for the relevant community, but only in an aggregated or anonymized manner.
• For Business Operations and Development: We may use data (mostly aggregated or de-identified) to evaluate and improve our business, develop new products or services, and inform our strategy.
• For Legal and Security Reasons: We may use or disclose information as we believe necessary or appropriate to protect the rights, property, and safety of SatisCation, our users, or others, and to comply with applicable laws or legal processes.

How We Share Your Information

We understand that your personal information is important, and we are not in the business of selling your individual personal data. We share information in the following circumstances:

• With Service Providers (Processors): We share information with third-party service providers who perform services on our behalf (analytics, payment processing, hosting, email tools, etc.). These providers are contractually obligated to protect your data.
• With Business Partners or Clients (Aggregated Data): We may share aggregated, anonymized insights with third parties, such as city governments or urban planners. No individual is identified.
• For Legal Compliance and Protection: We may disclose information to comply with a legal obligation or protect the rights, property, or safety of SatisCation or others.
• Business Transfers: If SatisCation, LLC is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
• With Your Consent: Apart from the above, we will only share your personal information with your explicit consent.

Cookies and Tracking Technologies

We use cookies and similar technologies to provide, customize, and improve our Service. We may use essential cookies for site functionality and possibly analytics cookies for usage statistics (though Umami is cookie-free). You can manage your cookie preferences through your browser settings or a cookie banner if shown. We do not currently use advertising cookies or share your data for cross-site ad tracking.

Data Retention

We retain your personal information only as long as necessary for the purposes described in this policy or as required by law. You can delete your account or request deletion at any time, and we will remove or anonymize your data unless we need to keep it for legal or legitimate business reasons.

Data Security

We take reasonable measures to protect your data, including encryption (HTTPS/TLS) and secure storage. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security. In case of a breach, we will notify you and authorities as required by law.

Children's Privacy

SatisCation.com is not intended for use by children under 13. We do not knowingly collect personal information from children under 13. If you are under 13, please do not use the Service. If we learn we have collected information from a child under 13, we will delete it promptly.

Your Rights and Choices

You can access, update, or delete your personal information at any time by contacting us. You may also opt out of analytics tracking or marketing emails. We do not sell personal information or use it for targeted advertising. If you have questions about your privacy rights, contact us at [email protected].

California Privacy Rights (CCPA/CPRA)

If you are a California resident, you have specific privacy rights under the CCPA/CPRA, including the right to know, delete, and correct your personal information, and the right to opt out of sale/sharing (which we do not do). For details, see the relevant sections of this Privacy Policy or contact us to exercise your rights.

Consent and Explicit Agreement Mechanisms

By using our Service, you consent to our Terms and Privacy Policy. We may display cookie banners, sign-up checkboxes, or other explicit mechanisms to confirm your agreement. You can withdraw your consent at any time by discontinuing use of our Service or contacting us to delete your data.

International Users

We are based in the United States. If you access our Service from outside the U.S., your data will be transferred to and processed in the U.S., which may have different data protection laws than your country of residence.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time. We will change the "Last Updated" date and notify you if the changes are significant. Your continued use of the Service after an update indicates your acceptance of the revised policy.

Contact Information

If you have any questions, comments, or concerns about this Privacy Policy or our data practices, or if you wish to exercise any of your rights regarding your personal information, please contact us: